Business Case Studies

EAST MEETS WEST
Carlos Ghosn's Cultural Collision At Nissan-Renault
Nissan was part of a keiretsu (系列). Under the leadership of Carlos Ghosn, Nissan began to unwind many of its keiretsu relationships. But the culture of Nissan - rooted in traditional Japanese business practices - still emphasizes consensus-building, long-term relationships, and a more conservative approach to corporate governance. Wa (和) is about social harmony, balance, order. Omoiyari (思いやり) refers to empathy, compassion. Kao (顔) is face, honor, dignity. Giri (義理) is the sense of duty, and moral debt. Chuujitsu (忠実) refers to loyalty, faithfulness, devotion.

EAST MEETS WEST
Guy Laliberté's 20% Tightrope With Sheikh Mohammed
At the center of Cirque du Soleil's creative energy are the artists. But when the Canadian artistic entertainment company entered a strategic agreement with Dubai World, for a show at Atlantis hotel on the Palm Jumeirah, did it fully understand the principles and prohibitions of Islamic finance? Sharī'ah law (شريعة) determines some of the core principles like amanah (أمانة) or trust; and takaful (تكافل) or symbiosis; and also the three fundamental prohibitions or harām (حرام): ribā (رِبَا) or interest; gharar (غرر) or uncertainty, deception, and risk; and maysir (مَيْسِر) or speculation and gambling.

EAST MEETS WEST
Sundar Pichai's Google Faces AI Roadblocks In China
Sundar Pichai announced during the APEC CEO Summit USA 2023 that there were no plans to launch Google's AI-powered chatbot Gemini in China. To what extent is the company's decision to abandon the biggest internet market in the world related to an inability to practice some of the core Chinese values in business: guānxì (关系) or relationship and connection; huíjìng hùhuì (回敬互惠) or mutually beneficial and mutually respectful relationships; tāoguāngyǎnghuì (韬光养晦) or the quiet strength and avoidance of open conflict; miànzi (面子) or face-saving diplomacy?

LAUNCHING NEW VENTURES
Caffeinating The World
Whitbread PLC. received the green light from the EU to sell its Costa coffee chain to The Coca-Cola Company in 2018. The operation is part of Coca-Cola's strategy of diversification. Your mission is to measure the strength of Costa, as it competes against Starbucks, Dunkin’, McCafé, Tim Hortons, namely. Study the market of New-York City; craft a business plan; determine the strategic and operational feasibility of a new venture in one of the world’s largest cities. It is imperative to integrate 17 UN Sustainable Development Goals in your strategic plan and operational management of Costa.

HAUTE CUISINE REIMAGINED
Anne-Sophie PIC, 3 Michelin Stars, And More…
She has that never-ending quest for perfection and remains the only woman with three Michelin stars in France in 2024. Anne-Sophie PIC uses her sense of taste and smell to help her come up with novel flavor combinations for her dishes. And her self-taught background impacts the culture of her restaurants' workplaces positively. But to what extent has Anne-Sophie PIC's business model benefited from her ventures beyond fine dining, such as the establishment of La Dame de Pic and éPICerie Fine? Such are the three components that make up design thinking.




